Terms & Conditions

1. Acceptance of Terms

These Terms and Conditions (the "Terms") form a legally binding agreement between you ("Customer", "you") and Membership Wallet Ltd, a company registered in England and Wales (the "Company", "we", "us", "our"). By creating an account, accessing our website at membershipwallet.co.uk, or using our platform, mobile applications, APIs, or related services (together, the "Service"), you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use the Service.

If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.

2. Definitions

• "Customer Account" means the account you create to access the Service.
• "Members" means the end-users to whom you issue digital membership cards via our platform.
• "Customer Data" means information, content, and member records you submit to the Service.
• "Subscription Plan" means the pricing tier (Starter, Growth, Enterprise, or custom) you have selected.
• "Subscription Fees" means the recurring fees payable for your Subscription Plan.

3. Account & Eligibility

You must be at least 18 years old and legally able to enter into binding contracts to use the Service. You agree to provide accurate, current, and complete information during registration and to keep that information up to date. You are responsible for safeguarding your login credentials and for all activity that occurs under your account.

You must notify us immediately at security@membershipwallet.co.uk of any unauthorised use of your account or any other breach of security.

4. Subscription & Billing

The Service is provided on a subscription basis. Subscription Fees are billed in advance on a monthly or annual basis depending on the plan you select. All fees are exclusive of VAT or other applicable taxes, which will be added where required by law.

Renewals

Your subscription will automatically renew at the end of each billing cycle at the then-current rate, unless you cancel before the renewal date. You can cancel at any time from your account dashboard or by emailing billing@membershipwallet.co.uk.

Refunds

Subscription Fees are non-refundable except where required by law. Annual plans cancelled mid-term are not refundable for the remaining months but you will retain access through the end of the paid period.

Late payment

If payment fails, we will attempt re-billing for up to 7 days. After this period we may suspend or downgrade your account until payment is restored.

5. Free Trial

We offer a 14-day free trial on most Subscription Plans, which does not require a credit card. Trial accounts have full feature access subject to fair-use limits. At the end of the trial you may either select a paid plan or your account will be downgraded to a read-only state. Customer Data is preserved for 30 days after the trial ends, after which it may be deleted.

6. Acceptable Use

You agree not to, and not to permit anyone else to:

• use the Service to violate any law, regulation, or third-party right;
• send spam, unsolicited commercial communications, or fraudulent content to Members;
• upload viruses, malware, or any other harmful code;
• reverse-engineer, decompile, or attempt to extract the source code of the Service;
• use the Service to build a competing product or to benchmark for a competing offering;
• resell, sublicense, or share the Service with parties outside your organisation without our written consent;
• circumvent any security feature, rate-limit, or account restriction;
• store or process payment-card data within Customer Data fields (use our PCI-compliant integrations instead).

We reserve the right to suspend or terminate accounts that breach these rules, with reasonable notice where the breach is not severe.

7. Customer Data

You retain all rights to Customer Data. You grant us a worldwide, non-exclusive, royalty-free licence to host, process, transmit, and display Customer Data solely as necessary to provide the Service to you.

You are responsible for the lawful basis on which you collect Member data and for obtaining any consents required under applicable data-protection laws (including UK GDPR). Our handling of personal data is governed by our Privacy Policy and our Data Processing Addendum, which forms part of these Terms for Customers subject to UK GDPR or EU GDPR.

8. Intellectual Property

The Service, including all software, designs, text, graphics, logos, and trademarks, is owned by Membership Wallet Ltd or its licensors and is protected by copyright, trademark, and other laws. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service in accordance with these Terms during your subscription.

Any feedback, suggestions, or ideas you provide may be used by us without obligation to you.

9. Third-Party Services

The Service integrates with third-party platforms such as Apple Wallet, Google Wallet, Stripe, Square, Shopify, and Clover. Your use of these integrations is subject to the terms of those providers. We are not responsible for the availability or behaviour of third-party services, and any disputes regarding them must be resolved with the relevant provider.

10. Service Availability

We aim to maintain 99.9% uptime, measured monthly. Planned maintenance is communicated at least 48 hours in advance where possible. Enterprise customers receive an additional Service Level Agreement (SLA) with credits for unscheduled downtime exceeding contracted thresholds.

The Service is provided "as is" and "as available". We do not guarantee that it will be uninterrupted, error-free, or meet every specific requirement.

11. Limitation of Liability

To the maximum extent permitted by law, our total aggregate liability under or in connection with these Terms — whether in contract, tort (including negligence), or otherwise — shall not exceed the total Subscription Fees paid by you during the 12 months immediately preceding the event giving rise to the claim.

We are not liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, goodwill, data, or business opportunity.

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited by law.

12. Termination

You may cancel at any time. We may terminate or suspend your access immediately if you materially breach these Terms, fail to pay fees that are 30+ days overdue, or use the Service in a way that damages our reputation, infrastructure, or other customers.

Upon termination, your right to access the Service ends. You may export Customer Data for 30 days after termination, after which it will be deleted from our active systems within 60 days (longer for legal-hold or backup retention; see our Privacy Policy).

13. Changes to These Terms

We may amend these Terms from time to time. For material changes we will notify you at least 30 days in advance by email and via an in-app notice. Continued use of the Service after the effective date constitutes acceptance of the revised Terms. If you do not agree to the changes, you may cancel before they take effect.

14. Governing Law & Disputes

These Terms are governed by the laws of England and Wales. Any dispute will be subject to the exclusive jurisdiction of the courts of England and Wales, except that we may seek injunctive relief in any competent court to protect our intellectual property or confidential information.

Before commencing legal proceedings, both parties agree to attempt good-faith resolution through written notice and a 30-day negotiation period.

15. Contact

If you have questions about these Terms, please contact us:

• Email: legal@membershipwallet.co.uk
• Post: Membership Wallet Ltd, Unit 8, Northgate Industrial Park, Collier Row Road, Romford, England, RM5 2BG
• General enquiries: Contact form